Subscribe via Email

TiDB Cloud provides you with an easy way to subscribe to alert notifications via email, Slack, Zoom, Flashduty, and PagerDuty. This document describes how to subscribe to alert notifications via email.

Prerequisites

• To subscribe to alert notifications of TiDB Cloud, you must have the Organization Owner access to your organization or Project Owner access to the target project in TiDB Cloud.

Subscribe to alert notifications

To receive alert notifications, take the following steps. The steps vary by cluster plan.

> **Tip:** > > The alert subscription is for all alerts in the current project. If you have multiple clusters in the project, you just need to subscribe once.

1. In the TiDB Cloud console, switch to your target project using the combo box in the upper-left corner.

2. In the left navigation pane, click Project Settings > Alert Subscription.

3. On the Alert Subscription page, click Add Subscriber in the upper-right corner.

4. Select Email from the Subscriber Type drop-down list.

5. Enter your email address.

6. Click Test Connection.

   • If the test succeeds, the Save button is displayed.
   • If the test fails, an error message is displayed. Follow the message to troubleshoot the issue and then retry the connection.

7. Click Save to complete the subscription.

Alternatively, you can also click Subscribe in the upper-right corner of the Alert page of the cluster. You will be directed to the Alert Subscription page.

If an alert condition remains unchanged, the alert sends email notifications every three hours.

Unsubscribe from alert notifications

If you no longer want to receive alert notifications, please take the following steps. The steps vary by cluster plan.

1. In the TiDB Cloud console, switch to your target project using the combo box in the upper-left corner.
2. In the left navigation pane, click Project Settings > Alert Subscription.
3. On the Alert Subscription page, locate the row of your target subscriber to be deleted, and then click ... > Unsubscribe.
4. Click Unsubscribe to confirm the unsubscription.