TiDB Cloud Support

TiDB Cloud offers support services to your organization. To contact our support team, perform the following steps:

  1. Click Support on the upper right of the top navigation bar, and click Request Support. Or directly click the Help icon on the lower right.

  2. In the Leave us a message dialog, fill in the ticket.

  3. Click Send to submit your ticket. After the support team receives your ticket, they will reply to you via email.

  4. Check your email to view the reply, your ticket history, and communication records.

    Before the ticket is closed, you can continue to communicate with the support team via either of the following two methods:

    • Replying to the email sent by the support team directly
    • Clicking the ticket link attached in the email to go to the support portal to check and add comments to your ticket
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