Managed Service Provider Customer

A Managed Service Provider (MSP) customer is a customer who uses the TiDB Cloud Services provided by the Managed Service Provider.

Compared to the direct TiDB Cloud customer, there are several differences for sign-up and invoice payment:

• The MSP customer needs to sign up for a TiDB Cloud account from the dedicated sign-up page provided by the MSP.
• The MSP customer pays invoices through the MSP channel, instead of paying directly to PingCAP.

Other daily operations on the TiDB Cloud console are the same for both direct TiDB Cloud customers and MSP customers.

This document describes how to become an MSP customer and how to check history and future bills for MSP customers.

Create a new MSP customer account

To create a new MSP customer account, visit the MSP dedicated sign-up page. Each MSP has a unique dedicated sign-up page. Contact your MSP to get the URL of the sign-up page.

Migrate from a direct TiDB Cloud account to an MSP customer account

If you are currently a direct customer with a TiDB Cloud account, you can ask your MSP to migrate your account to an MSP customer account.

The migration will take effect on the first day of a future month. Discuss with your MSP to determine the specific effective date.

On the effective day of migration, you will receive an email notification.

Check your future bills

Once you successfully become an MSP customer, you will pay invoices through your MSP. Ask your MSP where you can check your bills and invoices.

PingCAP does not send any bills and invoices to MSP customers.

Check your history bills

If you have migrated from a direct TiDB Cloud account to an MSP customer account, you can view your history bills prior to the migration by visiting Billing > Bills > History in the TiDB Cloud console.