Reseller's Customer

A reseller's customer subscribes to TiDB Cloud services through a reseller in the AWS Marketplace.

Unlike direct TiDB Cloud customers, a reseller's customers pay invoices via the AWS Marketplace rather than directly to PingCAP. However, all other daily operations in the TiDB Cloud console remain the same for both AWS Marketplace Channel Partner Private Offer (CPPO) and direct TiDB Cloud customers.

This document outlines how to check both future and historical bills.

Migrate from a direct TiDB Cloud account to a reseller's customer account

Tip

Direct customers are the end customers who directly purchase TiDB Cloud from and pay invoices to PingCAP.

If you are currently a direct customer with a TiDB Cloud account, you can ask your reseller to migrate your account to a reseller's customer account.

The migration will take effect on the first day of a future month. Discuss with your reseller to determine the specific effective date.

On the effective day of migration, you will receive an email notification.

View your future bills

As a reseller's customer, you will have your invoices processed and paid through the AWS Marketplace.

View your historical bills

If you have migrated from a direct TiDB Cloud account to a reseller's customer account, you can still access your billing history before the migration. To do so, go to Billing > Bills > History in the TiDB Cloud console.

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